What if I used coupon codes, gift cards, or reward points for payment, and I must cancel my order?

What if I used coupon codes, gift cards, or reward points for payment, and I must cancel my order?

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.  


In case you applied a Coupon code to the order and the order is canceled, you have to fill out the form here


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