How do I cancel an order? (before it has been shipped)

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• How do I cancel an order? (once it has been shipped)

  Once the order is fulfilled and the consignment leaves our warehouse, the order can’t be canceled.

• What if I used coupon codes, gift cards, or reward points for payment, and I must cancel my order?

  Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order. In case you applied a Coupon code to the order and the order is canceled, you have to fill out the form here.

• How do I check the current status of my order?

  You can review the status of your orders through the tracking ID shared with the customer through email or on your account page on our website or mobile app If your order has been shipped and you are still unable to see the order status through the ...

• How can I change the address or phone number in Order?

  If you wish to change the shipping address or phone number, please fill out the Contact Us form here. Please note that you cannot change the address once the order is shipped.

• Why is my order not showing?

  If your most recent order does not show after successful payment, please be assured and try checking it again after 10 minutes. If you still face the issue, then kindly contact the ThinkRobotics support team via the following link - ...